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You grew customers. Did you dilute the customer base?

A real newsletter email from RetentionX. Captured September 24, 2026.

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You grew customers. Did you dilute the customer base? email from RetentionX screenshot

Captured Newsletter

RetentionX newsletter discussing customer equity dilution, analyzing whether customer growth actually dilutes customer base quality.

A clean, minimalist single-column text-heavy newsletter featuring a branded header with text and author avatar, inline chart graphic, content sections divided by horizontal rules, and a list of footer navigation cards.

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